Let's talk, we prefer an email with a brief idea of what your problem maybe, or what you are looking to achieve. We will respond with an email, which means we can then call you and be helpfully. There is nothing worse than somebody mumbling in a phone perched under their ear, talking about your business.
We don't need a manuscript just a brief outline:
I'm looking to start an online shop for XYZ products
I can't contact my current web designer can you help